Our company was founded in 2008 as the result of a software project to create a help desk scheduling tool for small to mid-sized desks. It is very clear that the software industry simply forgot about the little guys when creating scheduling solutions for call center environments. At the top end there are the $30k and up Workforce Management tools and even the less sophisticated $5k and up Scheduling Applications. On the low end there are numerous Erlang and Staff calculators priced anywhere from free to $100, but they help determine number of needed agents and do not help much with day-to-day scheduling. That is why the partners at ServiceDeskResource.com used their years of industry experience and knowledge to work with smaller desks in the industry to develop Service Desk Scheduler.
We have since established relationships with numerous distributors so that we can offer you the equipment your desk needs at the lowest prices around. As we grow we are adding more and more resources to our offerings. Our goal is to become your number one resource for tools and equipment for your Service Desk, Help Desk or Call Center. Don’t hesitate to reach out to us with questions, ideas or suggestions. If there is something you need for your desk, we can get it for you!
We have since established relationships with numerous distributors so that we can offer you the equipment your desk needs at the lowest prices around. As we grow we are adding more and more resources to our offerings. Our goal is to become your number one resource for tools and equipment for your Service Desk, Help Desk or Call Center. Don’t hesitate to reach out to us with questions, ideas or suggestions. If there is something you need for your desk, we can get it for you!
Contact us at...
custsupport@servicedeskresource.com
custsupport@servicedeskresource.com
Service Desk Resource.com, LLC
PO Box 2556
Frisco, TX 75034
(469) 252-2010
All shipping and handling fees are non-refundable with an exception where ServiceDeskResource.com, LLC has made an error by shipping and incorrect item to the customer. In this case, customer must contact ServiceDeskResource.com, LLC to obtain a return label. Once item is returned back to the warehouse a correct replacement unit will be shipped out or a full refund if the correct unit is unavailable. ServiceDeskResource.com, LLC must be informed of the receipt of incorrect merchandise within 14 days of delivery. The incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.
Defective Items: A customer may return merchandise at their expense for exchange or refund within 30 days from the date of delivery with prior Return Merchandise Authorization number. Please specify exchange or refund when requesting your RMA number. The return request must be received within 14 days of delivery of the item. All refunds and exchanges occur once merchandise is returned back to the warehouse.
Unwanted Returns/Refused Delivery: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in unopened condition only. The customer will be responsible for the return shipping cost. Consequently, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
If a return has been received to our warehouse after 30 days from the original day of receipt, it will be sent back to the customer at their expense.
In the case of a return without prior authorization from ServiceDeskResource.com LLC, the item in question will either be shipped back to the customer at their expense, or at the customer’s request ServiceDeskResource.com, LLC may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
PO Box 2556
Frisco, TX 75034
(469) 252-2010
Return Policy
We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be received back within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Items may be returned only with prior authorization.All shipping and handling fees are non-refundable with an exception where ServiceDeskResource.com, LLC has made an error by shipping and incorrect item to the customer. In this case, customer must contact ServiceDeskResource.com, LLC to obtain a return label. Once item is returned back to the warehouse a correct replacement unit will be shipped out or a full refund if the correct unit is unavailable. ServiceDeskResource.com, LLC must be informed of the receipt of incorrect merchandise within 14 days of delivery. The incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.
Defective Items: A customer may return merchandise at their expense for exchange or refund within 30 days from the date of delivery with prior Return Merchandise Authorization number. Please specify exchange or refund when requesting your RMA number. The return request must be received within 14 days of delivery of the item. All refunds and exchanges occur once merchandise is returned back to the warehouse.
Unwanted Returns/Refused Delivery: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in unopened condition only. The customer will be responsible for the return shipping cost. Consequently, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
If a return has been received to our warehouse after 30 days from the original day of receipt, it will be sent back to the customer at their expense.
In the case of a return without prior authorization from ServiceDeskResource.com LLC, the item in question will either be shipped back to the customer at their expense, or at the customer’s request ServiceDeskResource.com, LLC may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
